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Shipping Policy

COVID-19 To Ensure Our Customers And Delivery Workers Are Safe


Please Note: Our carrier has taken every precaution to ensure that our customers and the delivery workers are safe. While this may mean an unavoidable delay in some deliveries, we would like to extend our thanks for your patience and understanding during this time.

 

Free Shipping

The Neouo offers Free Shipping on all US orders and no minimum purchases required.

 

 

Shipment Processing Time

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 2-3 business days. 

 

Shipping Time

Time frame on standard shipping on US domestic orders 6-8 business days from date of purchase

Time frame on standard shipping on all European orders business 7-10 business days from date of purchase.

Please allow additional days in transit for delivery during Holidays.

 

Shipping Channel

We choose appropriate shipping methods for delivery. We will assign the shipping channel for your order in our shipping system according to your shipping address 

The main options are as follows:

 

 

Shipment to P.O. boxes or APO/FPO addresses

All orders require a street address, orders cannot be shipped to PO Boxes or APO/FPO addresses.

 

How to track an order that's been shipped?

If a tracking number is available and an email address provides at the time of order. you will receive an automated email with your tracking number once the order ships.

For all other shipping methods, once the order ships, the order on our website is updated with a tracking number ( if available) You can receive your order information by logging in to your account on the website.

Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

 

Customs, duties, and taxes

Neouo will notify you if there are any customs or additional taxes are applied to your order. However, we are not responsible for those charges and are to be born by the customers.

 

Damages

Neouo is not liable for any products damaged or lost during shipping.

The responsibility of any damaged delivery is to be solely born by the carrier.

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. You need to save all packaging materials and damaged goods along with the unpacking video or photos, if possible, to strengthen your claim application.

 

International Shipping Policy

Any import duties taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a"gift or with altered prices.

International Orders may require 7-10 business days or more of the additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

Shipping costs to your country will be automatically calculated once your address has been keyed in, upon checkout.

If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site. 

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