Refund Policy – Neouo
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Refund Policy

Thank you for shopping at Neouo!

We offer a refund and/or exchange service within the 14 days of your parcel the delivery date, if 14 days have passed since your purchase of the delivery date, you will not be offered a refund and/or exchange of any kind.


Cancel/ Change your order

Neouo customers' orders are sent to our warehouses frequently throughout the day for the fastest possible fulfillment and shipping. Therefore, after 24 hours, it is not possible to change or cancel an order when it has been transmitted to a warehouse and begun processing.

If we are unable to accommodate your request and you receive the merchandise, you are kindly advised that you contact us for the return process upon receipt of the parcel for the refund.


To start a return, you can contact us at If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


Eligibility for Refunds and Exchanges

1.Your item must be unused and in the same condition original packaging that you received it.

2.The item must be in the original packaging.

3.To complete your return, we require a receipt or proof of purchase.


There is a certain situation where NO REFUNDS are granted:

1.Any item that is returned more than 14 days after signing.

2.The returned item is missing as customer use the shipping service without track number.



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


Partial refunds are granted 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

If you are shipping an item, you should consider using a TRACKABLE SHIPPING SERVICE otherwise we do not guarantee that we will receive your returned item, which will affect your refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


When you can expect a refund?

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.


Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at





Phone Number:

(812) 307-5141‬

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